C & K Eyecare - Miami, Florida

NATASHA PRIETO

Excelentes
Super excelente costumer service.

Mynor Diaz

I love coming here. The main reason I go is because the eye-doctors are great, the wait times are very short when you make an appointment, and they are always straight. Also, the examinations one needs are done thoroughly and to be honest, for all the years I've been going I don't have any major complaints, I'm happy with the overall service. I can't give a 5 simply because it's a distance away from me (nothing they can do about that) and a couple of other minor observations: like the inside of the office could do good with a bit of a remodeling, but that's simply my opinion and may not mean much, on the functional part, it's very clean and accommodating and has everything that is necessary.

The one minor gripe I do have is the way some people at the front have decided to answer the phone, some respond with: Hello, can you please hold! And immediately put you on hold. That is a practice that I think MUST disappear. One, you need to provide your name, and second, you must await the reply from the caller to know if they are fine with holding, else why did you even answer? Not just say "can you please hold" and put the person on hold, not even allowing the caller to say a thing! I can think of it as the equivalent of hanging up. It is a very displeasing and horrendous practice that should be stopped -- it also shows a lack of courtesy. Get the person details (name, phone number) if you are too busy, and call them back, or don't answer. It's a suggestion and I hope the comment is understood as well intended. And I also understand if it's not a practice that all have adopted, but whoever does should stop it.

Cristina Sanz

Such an amazing office & staff. They are punctual, knowledgeable & always so helpful, understanding, & caring. I switched over from a large company where you are just another number & i had terrible experiences but this place has made all the difference! Highly recommended!

Adriana Vera

I've been going there for years. The doctors are excellent. They have always given me a sample of my contacts to make sure it's the correct fit, in case we need to adjust the prescription. The staff has always helped me to pick glasses that go with my face, they are fantastic at this. Making appointments is easy and they run on time. I highly recommend them.

Alina Reparial

Was a loyal client to the big place next door but had a constant issue with my contacts. Makeup was no longer possible. Come one day to C&K and I am one month later wearing makeup everyday.

Betsey was thorough and made sure I felt comfortable. Explained my issues in simple terms I could understand. 100 percent recommend would never go any where else.

Gala

My first visit to this center was in 2016 and despite the fact that my glasses had to be returned for the laboratory to be adjusted I was satisfied with the attention,this year I went again to get my vision checked which I paid out of my pocket, my glasses were sent twice to the laboratory because they were not fit properly, today after giving them a week of testing I had to return them because I couldn’t get adapted,I had migraines, I had troubles driving etc, I asked for the refund of my money and here is when I encountered an unpleasant experience with Jackie the manager, her words were that the next time I come back I couldn't ask for progressives, she was rude to me and her attitude was that obviously the progressives were not for me (this would be my third progressive glasses). This person has a completely lack of bedside manner , and today she lost a client , it seems intolerable to me that she puts the fact that the glasses had already been sent twice to the laboratory before the well-being and safety of a patient. Personally I will not return to that center because Jackie the manager does not know how to treat customers, she is rude and nasty.If you read the reviews all the complaints are because of the manager, is a fact that she doesn’t fit for that position, and is a shame that the owner hasn’t been careful about this issue.

Jessica Fernandez

I love all of the staff here. I've been a patient since 13. I'm now 26, and won't take my eyes anywhere else. Their prices are reasonable and provide quality patient care. All docs are caring and compassionate. The assistants all are very patient and helpful with learning to use contacts or picking w good pair of glasses. Great atmosphere as well. Keep up the great work 🙂

Jeffrey G

Been coming here for over 9 years and have never had a problem. This is a great caring office with great prices. Jackie the manager has always been very helpful every time I call. Thank you all so much for taking great care of my sight!